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Information collection and use

Emirates Group includes any and all of the following entities and/or brands: Emirates, dnata, dnata World Travel, Emirates SkyCargo, Skywards, Emirates Holidays, Arabian Adventures, Galileo Emirates and their associated brands and/or companies from time to time. A list is available upon request from: Corporate Communications, PO Box 686, Dubai, United Arab Emirates.

We are responsible for the processing of any personal information you provide to dnata.com (the 'Website'). We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain about you. By using our Website you consent to this use.

Why do we need your personal information?

When you use services provided on this Website you will be asked to provide certain information such as your name and contact details. We will store this information and hold it on computers or otherwise. We will use this information in the following ways:

  • To register you with our Website and administer our Website services where you have registered to receive these. You can unsubscribe from these services at any time (see Choice/Opt-out below);
  • To answer any queries which you may send to us by e-mail;
  • For crime prevention and detection; and
  • Privacy Policy

How do we use your personal information?

Information you provide or that is obtained by us will be used by us to enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email, telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties.

Who do we share your information with?

We may give information about you as follows:

  • to other companies and/or brands in Emirates Group;
  • to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
  • if we have a duty to do so or if the law allows us to do so;
  • to our employees and agents to do any of the above on our behalf, now or in the future.

If you choose not to provide certain personal information we request, you will still be able to visit our Website but you may be unable to access certain options or services.

Security

We will take appropriate steps to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information.

Cookies

Our Website may use 'cookies' so we can better serve you with customized information when you return to our Website. Cookies are identifiers which a website can send to your browser to facilitate your next visit to our Website. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it.

Links

Our Website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of websites not operated by us or an entity in the 'Emirates Group'. We encourage you to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by our Website.

Correction/Updating of personal information

If your personal identifiable information changes, or if you no longer desire our service, we will provide a way to correct, update or remove your personal information provided to us.

Choice/Opt-out

If you no longer wish to receive promotional materials you may opt-out of receiving these communications by emailing us at websupport@dnata.com.

Access to your personal information

You have the right to see personal information we keep about you. If you are concerned that any of the information we hold on you is incorrect please contact us.

Transfer of your personal information

In the course of undertaking the activities specified in this privacy policy, we may transfer personal information to countries which do not have data protection laws or to countries where your privacy and other fundamental rights will not be protected as extensively.

Notification of changes

If we decide to change our privacy policy, we will post those changes on our Website so you are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.